Legal notice

1. Privacy Policy

ORALYVA respects your privacy and protects your personal information.

Information We Collect

We may collect:

  • Name
  • Mobile Number
  • Email Address
  • Shipping & Billing Address
  • Payment Details (processed securely by payment partners)
  • Order History
  • Device Information
  • IP Address
  • Browser Information
  • Cookies

How We Use Your Information

Your information is used to:

  • Process orders
  • Deliver products
  • Send order updates
  • Respond to customer support requests
  • Improve website performance
  • Prevent fraud
  • Send promotional offers (only if you opt in)

Information Security

We implement industry-standard security measures to protect your personal information. Payment information is handled through secure payment gateways and is not stored on our servers.

Third-Party Services

We may share limited information with:

  • Shipping Partners
  • Payment Gateways
  • Analytics Providers
  • Marketing Service Providers

These providers are required to safeguard your information.

Cookies

Our website uses cookies to improve browsing experience, analyze website traffic, and personalize content. You may disable cookies through your browser settings, although some website features may not function properly.

2. Terms & Conditions

By using ORALYVA's website, you agree to:

  • Provide accurate information while placing orders.
  • Use the website only for lawful purposes.
  • Not misuse or interfere with the website.
  • Not attempt unauthorized access to our systems.
  • Accept that product availability and pricing may change without notice.

ORALYVA reserves the right to modify or discontinue products, services, or website content at any time.

3. Shipping Policy

Order Processing

  • Orders are processed within 1–2 business days.

Delivery Timeline

  • Metro Cities: 2–5 business days
  • Other Locations: 4–8 business days
  • Remote Areas: Delivery may take longer.

Delivery timelines may vary due to weather conditions, courier delays, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout.

Customers receive tracking details once orders are dispatched.

4. Return & Refund Policy

Customer satisfaction is important to ORALYVA.

Eligible Returns

Returns are accepted only if:

  • Wrong product received
  • Damaged product received
  • Manufacturing defect

Return Conditions

  • Return request must be raised within 7 days of delivery.
  • Product must be unused.
  • Original packaging must be intact.
  • Proof of damage (photos/videos) may be required.

Non-Returnable Products

For hygiene and safety reasons, opened or used skincare products cannot be returned unless they are defective or incorrectly supplied.

Refunds

Approved refunds are processed to the original payment method within 5–10 business days, depending on the payment provider.

5. Cancellation Policy

Orders may be cancelled before dispatch.

Once shipped, cancellations cannot be accepted. Customers may instead follow the Return Policy where applicable.

6. Payment Policy

We accept secure payments through authorized payment gateways.

Available payment methods may include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

ORALYVA does not store sensitive card information.

7. Intellectual Property

All content on this website, including:

  • ORALYVA logo
  • Product images
  • Packaging designs
  • Graphics
  • Text
  • Icons
  • Videos
  • Website design

is the exclusive property of ORALYVA unless otherwise stated.

Unauthorized reproduction, copying, distribution, or commercial use is prohibited without written permission.

8. Product Disclaimer

ORALYVA skincare products are intended for cosmetic use only.

  • Individual results may vary.
  • Product information is provided for general guidance and is not medical advice.
  • If irritation occurs, discontinue use and consult a healthcare professional.
  • Perform a patch test before first use.
  • Keep products out of reach of children.
  • Avoid contact with eyes unless the product instructions indicate otherwise.

9. Limitation of Liability

ORALYVA shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products, except as required under applicable law.

Our total liability shall not exceed the purchase price of the product concerned.

10. User Responsibilities

Users agree to:

  • Provide accurate information.
  • Maintain account confidentiality.
  • Comply with applicable laws.
  • Not upload malicious software.
  • Not misuse promotional offers or discount codes.

11. Governing Law

These policies are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts where ORALYVA's principal place of business is located, unless otherwise required by applicable law.

12. Changes to These Policies

ORALYVA reserves the right to update these policies at any time.

Changes become effective immediately upon publication on the website. Customers are encouraged to review these policies periodically.